Refund policy

At AAINAAH, every order is carefully packed and quality-checked before dispatch. Since our products are personal and fashion-related, we maintain a strict return and refund policy.

Returns

  • We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, color preference, or personal dislike.

  • Returns are accepted only in exceptional cases, such as:

  • The product received is damaged during transit.

  • You receive the wrong product.

  • The product has a manufacturing defect.

Important: Unboxing Video Required

To process any damage or wrong product claim, an uninterrupted parcel opening (unboxing) video is mandatory.

The video must:

  • Clearly show the sealed package before opening.

  • Be recorded in one continuous shot without pauses or edits.

  • Clearly display the product and any damage or issue.

Claims submitted without a valid unboxing video may not be eligible for replacement or refund.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact our Customer Care within 48 hours of delivery with:

  • Your Order ID

  • Clear photos of the product

  • The complete unboxing video

Our team will review your request and respond within 2–3 business days.

Refunds

  • Once your claim is approved, we will either:

  • Send a replacement product (subject to availability), or

  • Issue a refund to the original payment method if a replacement is not possible.

Approved refunds are generally processed within 8–10 business days, although the time taken for the amount to reflect in your account depends on your bank or payment provider.

Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Need Help?

For any concerns regarding your order, please reach out to our Customer Care team. We are committed to resolving genuine issues as quickly as possible.